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All appointments must be rescheduled or canceled at least 24 hours before your appointment time. If you are to cancel or reschedule within 24 hours of the appointment time you will be charged a cancellation fee which is 50% of the services cancelled or rescheduled. being 15 minutes or more late is considered a no call no show and will be charged the full price of the service booked. if the cancellation fee is not paid at the time of cancellation or rescheduling, you will not be able to book any further appointments until this is paid. Failure to confirm your appointment does not negate the cancellation fee. If an appointment is rescheduled more than 2 times, a deposit will be required to reschedule and will be taken off the total at the appointment. To cancel, reschedule, or make changes to your appointment please text me (636)439-8905 and I will get back to you as soon as I can or text/call luna beauty at 910-512-8600.